eSIM24

eSIM

Delivery Policy

eSIM24 does not post a plastic SIM. Delivery is electronic: activation details are sent to your account email after payment, and a copy is kept in the dashboard.

ESIM24 DIGITAL NETWORKS LTD · Effective 16 August 2026 · United Kingdom

1. What is delivered

For each paid line in an order we issue a digital eSIM profile. Activation details from the host network are sent to the email on the account. There is no postal shipment, tracking number, or customs form. Delivery is complete when those details are emailed and/or made available at /dashboard/esims.

2. When you receive it

Supply starts as soon as payment is confirmed. In normal conditions this is seconds after a successful wallet debit or payment-provider callback. Peak supplier or mail-queue delay can add a short wait. If nothing arrives within 30 minutes, check spam, then the dashboard, then email [email protected] with the order number.

Because delivery is immediate digital content, the statutory cooling-off right is treated as set out in the Refund Policy and Terms & Conditions.

3. How to install

  1. On the phone: Settings → Mobile / Cellular → Add eSIM.
  2. Follow the install steps in the delivery email for that order.
  3. Keep the home SIM for calls and 2FA if the plan is data-only — which is the default on eSIM24.

You must use an eSIM-capable, carrier-unlocked device. We do not deliver a physical adapter. Failed install because the handset does not support eSIM is not a failed delivery of the digital profile.

4. Place of delivery

Electronic delivery is to the email address registered on your eSIM24 account and to the dashboard over HTTPS. We do not deliver to a street address. Network attach later happens in the country where you enable the line; that is use of the service, not a second delivery.

5. Failed or duplicate mail

If mail is blocked by your provider, the dashboard copy is the authoritative delivery. We can resend the same credentials to the same mailbox. We will not issue a second paid profile for free solely because mail was filtered, unless the first ICCID was never provisioned.

6. Risk

Once credentials are issued, anyone with the mailbox or dashboard session can install the profile. Protect those access points. Lost phones still hold the installed eSIM until you delete it in the device settings.

7. Contact

ESIM24 DIGITAL NETWORKS LTD
Delivery support: [email protected]